CONSUMER WARRANTY

LeapFrog Baby Care products are supported by a comprehensive warranty program, facilitated by the TecHelp service centre. In the unlikely event you should require warranty service for your product, please follow the process documented below.

• Contact TecHelp - phone: 1 300 369 193 or email: tcpsupport_au@vtech.com for product support
• A TecHelp Customer Service Representative will run through the relevant trouble-shooting processes to determine if the product is faulty and requires service
• A Return Authority (RA) number is issued and you will be advised of the return address
• Product is received by the service centre, thoroughly tested, repaired and returned to you

If it is necessary to have your product serviced, please ensure that:

• You provide proof of purchase;
• Your product is suitably packaged; and
• Where possible you have included all components from the original purchase.